Description:
This book provides a fundamental, yet comprehensive coverage of Total Quality Management. It is divided into two parts: Part I covers principles and practices, and Part II covers tools and techniques.
Some of the features of this text include:
Practical state-of-the-art approach
Figures and tables that help clarify and reinforce the concepts presented
Where appropriate, techniques are reduced to simple mathematics or developed in the form of charts and tables
Sufficient theory is presented to ensure a complete understanding of the concepts NEW to this edition:
Reorganization of Part II for a more logical chapter sequence
Brief description of a TQM exemplary organization added at the end of each chapter
Revised chapter to reflect the ISO 9000: 2000 revision
Increased number of examples in most chapters
New chapter entitled "Information Technology"
|
